top of page

Booking Policy

Thank you for choosing The Scalp Spa as your haven for relaxation and rejuvenation! Before proceeding with your booking, please review our booking policies outlined below:

​

  • Reservation and Booking Process:

    • To make a reservation, you can conveniently book online through our booking website. Alternatively, you can reach out to us via email at info@thescalpspa.com.au or by phone at 0450 685 870. Please specify your preferred clinic location when booking.

    • Our online booking system provides real-time availability for all time slots and days. If you don't find a suitable time or day, feel free to contact us directly for assistance.

​

  • Sundays and Public Holiday Surcharge

    • Please note that we have a Service Surcharge of 15% of the total service value for any appointments made on Sundays and Public Holidays.​

​

  • Cancellation Policy:

    • We understand that plans may change. Deposits will be forfeited for cancellations made with less than 48 hours' notice. Deposits will be held on file for future bookings if more than 48 hours' notice is provided.

    • No-shows without prior cancellation notice will result in a penalty charge equivalent to 100% of the booking fee.

​

  • Rescheduling:

    • With more than 48 hours' notice, appointments can be rescheduled without deducting your deposit.

    • Rescheduling requests made within 48 hours' notice will result in the deduction of your deposit.

​

  • Deposit Policy:

    • Deposits serve as a security bond and are non-refundable.

    • If rescheduling with more than 48 hours' notice, your deposit will be transferred to the new appointment.

    • If you select the wrong location and have paid the deposit, you have up to 48 hours before your appointment to contact us and change the location. However, changes made with less than 48 hours' will forfeit their deposit. This is to protect the scheduling of each location.

    • If you are booking with a voucher, we reserve the right to hold a deposit of $70 from the value of the voucher as a deposit. This will be forfeited if you give us less than 48 hours' notice of canceling or rescheduling an appointment and is in line with our deposit policy.

​

  • Payment Policy:

    • Payment is due at the time of booking unless otherwise specified.

    • We accept various payment methods, including Eftpos, Cash, Afterpay, Bank Transfer, and Online Card payments.

​

  • Refund Policy:

    • All deposits are non-refundable.

    • Refunds will be processed back to the original payment method and may take up to 7 business days to complete.

​

  • Guest Responsibilities:

    • Guests must provide accurate information during the booking process.

    • Any changes to the booking details should be promptly communicated to us.

    • Guests are expected to adhere to our terms and conditions outlined in our booking policies.

​

  • Property/Service Rules and Regulations:

    • Guests are required to comply with the rules and regulations of our spa.

    • Any damages incurred during the visit may result in additional charges.

​

​

  • Arrival Time:

    • To ensure a smooth experience, please arrive 15 minutes before your appointment. This allows time for necessary forms and offers a moment to relax with some tea and refreshments.

​

  • Contact Information:

    • For any inquiries or assistance regarding your booking, please don't hesitate to contact us.

​

  • Disclaimer:

    • The Scalp Spa reserves the right to amend these booking policies without prior notice. Please refer to our website for the latest updates.

​

By proceeding with your booking, you acknowledge that you have read and agree to abide by our booking policies. If you have any questions or require further clarification, please do not hesitate to contact us.

bottom of page