Privacy Policy | The Scalp Spa

At The Scalp Spa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when accessing our services.

1. Information We Collect:

Personal Information: When you make a booking or contact us, we may collect personal information such as your name, email address, phone number, and other relevant details.
Payment Information: If you make a payment for our services, we may collect payment information such as credit/debit card details or other payment methods.
Voucher Information: If you are booking with a voucher, we may collect information related to the voucher, including voucher number and value.
Usage Data: We may collect information about how you interact with our website, including IP addresses, browser type, pages visited, and other usage data.

2. How We Use Your Information:

Booking and Service Provision: We use your personal information to process your bookings, communicate with you about your appointments, and provide our services.
Payment Processing: Your payment information is used solely for the purpose of processing payments for the services you have booked.
Voucher Handling: If you are booking with a voucher, we may use the voucher information to verify and process your booking, including holding a deposit in accordance with our booking policies.
Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may encounter.
Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about our services, special offers, and events.
Legal Compliance: We may use your information to comply with legal obligations, enforce our terms and conditions, and protect our rights and property.

3. Information Sharing and Disclosure:

We do not sell, trade, or rent your personal information to third parties without your consent.
We may share your information with trusted service providers who assist us in operating our business, such as payment processors or IT service providers.
We may disclose your information in response to legal requests, court orders, or legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices and Rights:

You have the right to access, update, or delete your personal information. If you would like to exercise these rights, please contact us.
You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

6. Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website.

7. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at info@thescalpspa.com.au.

By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.