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Frequently Asked Questions

General FAQs

  • The Scalp Spa is Australia's specialised spa that addresses various scalp conditions and promotes hair, skin, and body health. We take a holistic approach to identify and treat the root causes of your scalp issues while pampering your skin and body. We are the best of a spa, clinic, and salon—all combined in one. 

  • We have branches in Bankstown, Sydney, and Braddon, Canberra. 

  • We specialise in scalp and skin health. We are dermal and spa therapists with combined experience in trichology. We specialise in scalp integrity, skin health and total body relaxation ensuring an experience like no other.

  • Our main services include:

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    • Scalp Analysis and consultation

    • Custom Scalp Treatments

    • Scalp Facials

    • Scalp Massage & Oil Treatments

    • Skin Treatments, including facials and skin corrective treatments

    • Body Treatments, including body massage and body scrubs

    • Infrared Sauna

  • We are by appointment only on Sundays and Public Holidays however we do have a 15% surcharge on these days.

  • We accept all credit cards, debit cards, cash, Afterpay, Zip Pay and bank transfer.

  • Comfortable clothing that can be easily removed.

Scalp Care FAQs

  • No, our team consists of Dermal and Spa Therapists who work with our deep understanding of trichology and combine it with the healing power of touch. Our Scalpcials™ focus on scalp health and integrity, to boost hair vitality from the roots. We do, however, have staff that are trained in hairstyling if you wish to add it on as an extra service. 

  • No, you can book right in! General scalp or skin analysis is given before any of your treatments, however, if you are after advice you decide to treat, we welcome you to book in a skin or scalp analysis to discuss your options and help you decide what treatment is right for you.

  • Yes, you can. We use a specialised soothing treatment for sensitive scalps and adjust the pressure and sensitivity of the treatment throughout. 

  • Yes, you can. However, due to the nature of our intensive scrubbing, it is preferred that you come in-between your hair extension application appointments. That way we can focus on detoxing and healing your scalp between applications.

  • We treat a wide range of conditions, including:

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    • Dandruff and seborrheic dermatitis

    • Dry, itchy scalp

    • Oily scalp

    • Hair thinning and loss

    • Scalp inflammation

    • Product buildup

  • Yes, all our head spa treatments are concluded with a blast-dry to ensure you aren’t left with wet hair. However, if you would like additional styling, we can offer this service for an addition of  $40+. This would include extra heat-based styling such as straightening, curling, or blow waves.

  • Styling is not included however, if we have the staff available at the time of your booking, we may be able to add it on. You can select the “Additional Styling” option to your booking.

  • Yes, addressing hair loss is one of our specialties. We offer a Hair Restoration Treatment that uses the power of exosomes to create the optimal environment for hair growth. This cutting-edge hair restoration treatment uses stem-cell therapy to stimulate hair growth by improving microcirculation, oxygenating the scalp, and nourishing hair follicles.

Skin Treatment FAQs

  • Yes, we offer a range of skin treatments for concerns such as acne, aging skin, hyperpigmentation, and sensitive skin. We have a combination of dermal and spa therapists that can assist you in recommending appropriate treatments after assessing your skin.

  • If you are unsure of what skin treatment is the most suitable for you, please book in a New Client Skin Consultation. This appointment allows us to dive into your skin concerns along with your health and history to allow us to determine a suitable treatment or treatment plan for you.

  • Facials for relaxation can be done as you please! However, facials for skin correction require a plan and timeline. If you have concerns with acne, acne scarring or pigmentation, we may book you in for treatments as frequently as 1-2x a month.

  • Some of our skin correcting treatments require intensive pre and post care. For us to be able to achieve optimal results and to ensure your skin is supported during your treatment plan, we usually recommend our products to be used. This ensures a predictable outcome as we know and understand our skincare.

  • This depends on the facial, however we usually recommend a great cleanser, serums to target your skin concerns, a suitable moisturiser to protect your skin, followed by a protecting SPF.

  • Some of our intensive skin corrective treatments have down-time which is a period where your skin may be in a healing phase. Some other skin corrective treatments have side effects if you do not follow our pre and post care instructions carefully. This is all discussed in your skin consultation.

Infrared Sauna FAQs

  • Infrared saunas use light to heat the body directly at lower, more comfortable temperatures (45–60°C), while traditional saunas heat the air around you at much higher temps (70–90°C). Infrared promotes deeper detox, is easier to breathe in, and is more energy-efficient.

  • Yes, in fact, this sauna can treat eczema, psoriasis, and other skin conditions.

    • Reduces stress and cortisol levels
       

    • Aids in detoxification
       

    • Boosts circulation
       

    • Eases muscle and joint pain
       

    • Supports skin clarity and radiance
       

    • Enhances relaxation before spa treatments

  • Most sessions run for 30–45 minutes. For new clients, we recommend starting with 20–30 minutes.

  • 2–4 times per week is ideal, though some use it daily depending on their wellness goals.

  • We recommend minimal clothing such as swimwear or a towel. The less you wear, the more effective the infrared rays.

  • While safe for most, it’s not recommended for those who are pregnant, have certain cardiovascular conditions, or are sensitive to heat. Always consult your doctor first if unsure.

  • Yes, it's ideal to use before facials, massages, or scalp therapies as it helps relax the body, open pores, and improve results.

  • Yes. Infrared saunas penetrate deeper into the body, leading to a more intense sweat at a lower, more comfortable temperature.

  • We provide towels and water. You may wish to bring a change of clothes if you’re heading out afterward.

  • Yes, but be aware the heat may increase flow for some. It's a personal choice based on comfort.

Body Treatment FAQs

  • We recommend comfortable, loose-fitting clothing. You will be draped appropriately during the treatment to ensure privacy and comfort.

  • A shower before is not necessary. Post-treatment, we provide warm towels to remove product, but you’re welcome to shower after if preferred.

  • Yes. Please seek written medical clearance if you:

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    • Are pregnant

    • Have cardiovascular conditions or uncontrolled high blood pressure

    • Have cancer or are undergoing treatment

    • Have severe varicose veins, infections, or open wounds

    • Have advanced diabetes or neuropathy

    • Have had recent surgeries or injuries

  • Yes, it’s completely safe. Let your therapist know so they can adjust comfort measures as needed.

  • Not at all. Body scrubs are invigorating but gentle, massages are tailored to your pressure preference, and foot peels are painless with no downtime.

  • Absolutely. Body scrubs, massages, and foot peels pair beautifully together and can be booked as a package.

  • Yes, we always do our best to accommodate preferences. Let us know at the time of booking.

  • No prep needed. Just relax and enjoy — we take care of everything, including the soak, peel, and massage.

Lash & Brow Services FAQ

Keratin Lash Lift & Tint

  • Our Keratin Lash Lift and Tint is an enhancing treatment that lifts and highlights your natural lashes for a glamorous everyday look. The keratin lash lift uses premium Yumi Lashes products to curl and lift your lashes from the root, whilst the lash tint adds rich colour to define the lashes, resulting in a ready-to-go mascara look, without the makeup.

  • Our Keratin Lash Lift and Tint treatment is $150. This lash enhancement service includes both the keratin lash lift and professional lash tinting in one appointment. The Lash Lift on its own is $140.

  • A Keratin Lash Lift and tint typically lasts 8+ weeks, depending on your natural lash growth cycle. The keratin treatment helps nourish and strengthen your lashes whilst maintaining a beautiful curl and lifted look.

  • Keratin Lash Lifts not only create a gorgeous curl but also nourish and strengthen your natural lashes. The keratin formula helps repair damage and promotes healthier lash growth, making it ideal for clients with brittle or weak lashes.

  • Yes - but you won’t need to! While many clients find they need minimal or no mascara after their Keratin Lash Lift and tint, it is perfectly safe to use mascara with lifted lashes. If you do choose to wear mascara, wait 24 hours after treatment and use a gentle, oil-free formula for best results.

  • Come to your Keratin Lash Lift appointment with clean lashes - no mascara, oils, or lash serums. Avoid caffeine beforehand as it can make your eyes more sensitive during the lash tinting process.

Brow Lamination

  • Brow Lamination is a safe and easy treatment that elevates your natural beauty with feathered, full brows. This process relaxes the brow hairs, allowing us to brush them into the perfect shape for a naturally fuller, more defined look.

  • Our Brow Lamination treatment is $120, creating beautifully feathered brows that last for weeks. This professional brow treatment includes shaping and styling for a flawless brow transformation.

  • Brow Lamination results typically last 6+ weeks. The treatment creates long-lasting feathered brows that maintain their shape and fullness throughout the entire period, gradually returning to their natural state.

  • Brow Lamination is perfect for anyone wanting fuller, more defined brows. It's especially beneficial for clients with unruly, sparse, or over-plucked brows, as it creates the appearance of feathered, full brows regardless of your natural brow density.

  • Yes, Brow Lamination is generally suitable for sensitive skin. We use gentle, professional-grade products and can perform a patch test if you have concerns. Our experienced technicians ensure a comfortable brow treatment experience.

Revital'eyes Treatment

  • Revital'eyes is our signature eye rescue therapy that revives the under eye areas with an intensive yet soothing treatment, while shaping the brows with an additional tension-relieving scalp massage.. This eye treatment uses a collagen-rich eye mask to brighten tired eyes and revive tired body’s.

  • Our Revital'eyes treatment is $45, offering an affordable way to refresh and rejuvenate tired eyes. This eye rescue therapy provides immediate and long-lasting benefits for the delicate eye area.

  • The Revital'eyes treatment features a collagen-rich eye mask specifically designed to hydrate dry areas around the eyes. It also includes a brow shape to clean stray hairs and tidy the eye area while receiving a relaxing scalp massage.

  • Yes, many of our clients combine our services for convenience. Popular combinations include Brow Lamination with our Revital'eyes treatment, or our Keratin Lash Lift and Tint with Brow Lamination for the ultimate lash and brow upgrade. Add on to your Scalpcial or any Facial for some extra pampering.

  • Each treatment comes with specific aftercare instructions. Generally, avoid water and steam for 24 hours post-treatment, use gentle, oil-free products, and book regular maintenance appointments to keep your lashes and brows looking their best. No waxing, tweezing, or exfoliating around the area that has been waxed. To protect your skin, make sure to avoid retinol or any active products or ingredients on the brows for at least 3 days.

  • Yes! Our treatments make perfect gifts. Our Keratin Lash Lift and Tint, Brow Lamination, and Revital'eyes treatments are great choices for birthdays, special occasions, or simply treating someone special to some self-care.

Booking FAQs

  • You can book through our website's online booking system here.

  • Yes, we offer packages that offer great for you to try out a combination of our specialised treatments. Learn more about them here.

  • Yes, we can cater to group appointments. However, larger groups may have to be split into different sessions. We can make the experience extra special and organise treats for your guests while waiting for their session. They can also use our Infrared Sauna or opt for a massages or facials whilst waiting for their session

  • Yes, many of our treatments can be combined for a tailored package. We can recommend the most effective combination based on your specific needs whether

  • Yes. Although, to ensure complete rest and relaxation, we do not offer same room bookings. In order to keep scalp consultations private and personal, we also make sure to have solo appointments. Your comfort and relaxation are our top priorities. Our approach is informed by careful research and experience, recognising your need for tranquil, uninterrupted time to yourself. Many clients find our treatments so deeply relaxing that they naturally drift into a peaceful rest—which we consider a wonderful compliment to the calming environment we've created.

  • Please read the terms and details carefully before finalising your booking. If you are not able to make a correction or amendment 48 hours prior to your treatment, your deposit will be forfeited since your booked location has already prepared for your booking. We do, however, send email reminders for our bookings, please read the details carefully. 

  • If you have any more questions, please feel free to send us an inquiry here.

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